Reference

Legal Framework That Protects Your Play

Your account, your deposits via DANA, OVO, GoPay and QRIS, and your personal data are protected by clear policies we maintain for every transaction.

Account verification at signupPayment security across all railsData retention policies explained
Explore the Lobby Read FAQ
kera777 Legal Framework That Protects Your Play
GET CLARITY FAST

How to Reach Our Legal Team

Team online

Live Chat Support

Open your account and message us directly from the lobby. Our team responds during operating hours to answer legal questions about your account, payments or data.

Email Requests

Send formal requests — data access, account closure, payment disputes — to our legal contact. Email creates a documented record and allows us to process verification steps securely.

Account Settings

Log into your kera777 account, navigate to Settings > Legal & Privacy, and submit requests directly. You'll receive confirmation and status updates tied to your account ID.

SECURITY & TRANSPARENCY

How We Protect Your Legal Rights

Data Encryption

All personal data — your name, payment details, account history — travels to our servers via encrypted channels. We do not share this data with third parties without your explicit written consent.

Payment Verification

When you deposit via DANA, OVO, GoPay or QRIS, we log the transaction ID and timestamp. Withdrawals require identity confirmation before funds leave your account to prevent fraud.

Cookie Policy

We use cookies to keep you logged in and to remember your lobby preferences. You can control cookie settings in your browser; disabling them may limit some features but will not lock your account.

Data Retention

We keep your account data for as long as your account is active plus 12 months after closure, unless local law requires longer retention for tax or audit purposes.

Right to Access

Submit a data access request through your Account Settings and we'll send you a copy of all information we hold on you within 7 business days in a portable format.

Dispute Resolution

If a payment or account issue arises, contact support with your transaction ID and we'll investigate. Unresolved disputes follow a formal escalation process documented in our terms.

Frequently Asked About Legal & Privacy

Your personal data — name, contact details, payment history — is retained for 12 months after account closure for regulatory and audit purposes. After 12 months, we delete it unless local law requires longer storage. You can request early deletion by submitting a formal request through Account Settings.

Yes. Every deposit is processed through encrypted payment gateways. We do not store your full payment credentials; we store only the transaction record and a secure token. Your bank or e-wallet provider handles the actual card or account data.

Yes. Log into your account, go to Settings > Legal & Privacy, and select 'Request Data Export'. We'll prepare a file in portable format (CSV or JSON) and send it within 7 business days. This includes all your personal info, transaction history and activity logs.

Contact our support team immediately via live chat or email. Provide your account ID and the date/time of suspicious activity. We'll review login history, verify your identity and lock your account while we investigate. Change your password and enable two-factor authentication if available.

Withdrawal records are kept for 24 months for compliance and dispute resolution. You can see your full withdrawal history in your Account > Transaction History at any time. If you need a formal record, request it through our legal contact channel.

No. Your data is not shared with affiliate sites, sponsors or marketing partners without explicit written consent from you. We may share data with payment processors and fraud-prevention services solely to process your transaction and protect your account security.

Deposits are non-refundable once wagered. If you believe a transaction was unauthorised, submit a chargeback request through your payment method (DANA, OVO, GoPay or QRIS will handle this). We'll cooperate with any investigation and may ask for account activity logs to verify the dispute.

Related Pages

kera777 Indonesia About Us kera777 Login FAQ kera777 Casino